Refund policy

Returns

To the extent permitted by law, returns are at the discretion of Sarah Urban. Acceptance of returned items is made in certain circumstances which include

• the goods are faulty
• the goods do not perform in the way in which they were advertised

Sarah Urban reserves the right to assess the condition and age of all returned products, which may result in the products not being accepted for return, refund, credit note or exchange.

Please contact us at sarah@sarahurban.com.au or call 0411 401 094 to discuss any change of size, problems or items needing to be returned or exchanged. Requests for refunds on Sarah Urban products must be made within 30 days from your date of purchase and products should be sent to the below address:

Sarah Urban Returns
P.O.Box 1233
South Melbourne, VIC 3205
Australia

All eligible returns require the following:

• Products must be in new and original condition as purchased, with all labels/tickets attached.
• Tax Invoice must be provided as proof of purchase.
• The products are returned within 30 days of the date shown on the tax invoice.

If one product is returned that was part of a gift box, the product will be refunded at the percentage price as calculated by Sarah Urban which was paid.

Please note customers are responsible for the cost of postage for all returns, with the exception of faulty products. If your product is faulty, please contact us to arrange a return in this instance.

Thank you for shopping at Sarah Urban, we hope you love your purchase and if you have any questions please call or email us.